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SUMMER SALE
Mattress Test

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Delivery

We usually ship all available items within 1 business day of receiving the order. The delivery time may vary between 1 and 5 business days from the time of shipment, depending on the ordered item and the schedule of the courier company that will deliver the package.

The delivery time may be extended in the following cases:

  • The item is not available in stock. In such cases, we will contact you to confirm the expected delivery time.

  • Non-standard size. If you have ordered a non-standard size, the delivery time depends on the time required to manufacture the item.

  • Force majeure circumstances such as bad weather, peak holiday periods, etc.

Free delivery

All orders worth over €50 are delivered free of charge throughout the country.

Couriers

We deliver with the courier companies Econt, Europat and Speedy. For each shipment, we individually determine which courier to use, depending on the courier's current workload, their ability or inability to serve a particular location, as well as the package's parameters and dimensions.

Carrying upstairs; removal of the old mattress; assembly

These services ARE NOT included in the order price and are the customer's responsibility.

Packaging

Mattresses are usually delivered in vacuum-sealed plastic packaging, rolled up. This packaging method is possible thanks to the high-quality materials used in production and guarantees 100% protection of the mattress from contamination during transport.

Unpacking

All mattresses must be unpacked within 30 days of receipt. After unpacking, the vacuum-sealed mattress needs between 24 and 72 hours to regain its full size. During this period, the mattress MUST NOT be used.

Shipment status. Notifications

When a waybill is generated for your shipment, you will receive an email with the waybill number, which you can use to track its current status both on the courier's platform and on our website. On the day of delivery, you will receive a notification from the courier via SMS, Viber, or another communication channel used by the courier company delivering the package. 

Receipt and inspection

Before accepting the order, carefully inspect it for any external damage. If you notice any, be sure to ask the courier to prepare a report at the time of delivery, as you have the right to return the package without being charged for it.