Terms and Conditions

GENERAL TERMS AND CONDITIONS

Matraci.bg Platform

I. SUBJECT MATTER

Art. 1. (1) These general terms and conditions are intended to regulate the relations between “MATRACI.BG” Ltd. (“Supplier”) and the Users of the online Matraci.bg Platform (respectively, “Users,” “Matraci.bg,” and the “Platform”)

(2) The term “Supplier” shall be interpreted and understood in accordance with the stated definition: The legal entity that owns this online Platform and is party to the concluded distance sales Agreements with the Users (“Agreement(s)”).

(3) The term “User” shall be interpreted and understood in accordance with the stated definition:
Depending on their interaction with the Platform, Users may be:

Visitors – natural persons who have visited the online Platform one or more times to browse offers for purchasing various categories of goods or for another purpose, without having purchased goods.

Customers – natural persons who have visited the online Platform one or more times to browse offers for purchasing various categories of goods, have purchased goods, and are accordingly party to one or more Agreements.

II. SUPPLIER DETAILS

Art. 2. (1) Information pursuant to the Electronic Commerce Act and the Consumer Protection Act concerning the Supplier:

1. Supplier name: “MATRACI.BG” Ltd.

2. Registered office and management address: 7008 Ruse, 74 3-ti Mart Boulevard

3. Address for conducting business and for submitting consumer complaints: 7008 Ruse, 74 3-ti Mart Boulevard

4. Correspondence details: 7008 Ruse, 74 3-ti Mart Boulevard, tel.: +359895510055

5. Entry in public registers: UIC 203147146

(2) Supervisory authorities:

1. Commission for Personal Data Protection

Address: Sofia, 2 Prof. Tsvetan Lazarov Street,

tel.: (02) 940 20 46, fax: (02) 940 36 40

e-mail: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

2. Commission for Consumer Protection

Address: 1000 Sofia, 4A Slaveykov Square, floors 3, 4, and 6,

tel.: 02 / 980 25 24, fax: 02 / 988 42 18

hotline: 0700 111 22

Website: www.kzp.bg

III. PLATFORM CHARACTERISTICS

Art. 3. Matraci.bg.bg is an e-commerce Platform accessible at https://www.Matraci.bg.bg, through which Users have the opportunity to:

1. To browse offers for purchasing various categories of goods and conclude distance sales Agreements;

2. To register and create an account for browsing the Platform and using the additional information-provision services;

3. To review the goods, their characteristics, prices, and delivery terms;

4. To make any payments in connection with the concluded Agreements;

5. To receive information about new goods offered by the Supplier on the Platform;

6. To make electronic statements in connection with the conclusion or performance of the Agreements;

7. To be informed of the rights arising under the law, primarily through the Platform interface;

8. To exercise their right of withdrawal, where applicable, under the Consumer Protection Act.

Art. 4. All photographs and images of the goods on the Platform are for illustrative purposes, and minor differences in the color and appearance of the goods may exist in reality. Under no circumstances may the changes concern a different volume, weight, and/or size, or differences in the brand or model of the selected goods.

Art. 5. The Provider arranges the delivery of the goods and guarantees the rights of Users provided by law, in accordance with the principles of good faith and the criteria and conditions accepted in practice and under consumer or commercial law.

Art. 6. (1) Users enter into an Agreement with the Provider at https://www.Matraci.bg./. The Agreement is concluded in Bulgarian and stored in the Provider’s database.

(2) Under the Agreement concluded with the Users, the Provider undertakes to arrange the delivery and transfer ownership to the User of the goods selected by the User through the Platform interface. Users have the right to correct errors when entering information or to withdraw from a concluded agreement and, accordingly, from delivery of the goods, no later than 1 (one) hour from the time the statement expressing the intention to conclude the Agreement is sent.

(3) Users shall pay the Provider remuneration for the goods delivered, in accordance with the terms set out on the Platform and in these General Terms and Conditions. The remuneration shall be equal to the price announced on the Platform.

Art. 7. The User and the Provider agree that all statements between them relating to the conclusion and performance of the Agreement may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.

IV. REGISTRATION AND USE OF MATRACI.BG

Art. 8. (1) To use Matraci.bg to enter into Agreements, the User must enter a username and password for remote access of their choice, thereby being deemed to have accepted these General Terms and Conditions.

(2) The name and password for remote access are determined by the User by completing an online registration on the Platform.

(3) When entering their registration details and clicking the “Register” button, the User must also declare that they are familiar with these General Terms and Conditions, agree to their content, and unconditionally undertake to comply with them.

(4) The Provider confirms the User’s completed registration by sending a message to the email address provided by the User. A User account is created.

(5) When registering or placing an order as a guest, the User undertakes to provide accurate and up-to-date information. The User undertakes to promptly update the registration information in the event of any changes.

Art. 9. (1) The User has the right to register using their Facebook account or, respectively, Google account. In this case, the User expressly consents to the Supplier having access to the data entered in the respective accounts.

(2) The User has the right to conclude Contracts and use the Platform without registering — “Order as a guest.”

V. TECHNICAL STEPS FOR CONCLUDING A SALES CONTRACT

Art. 10. Users use the Platform interface to conclude Contracts for the goods offered by the Supplier.

Art. 11. Users conclude a Contract with the Supplier according to the following procedure:

1. Optional steps:

- Registering on the Platform and providing the necessary information, or

- Logging into the ordering system on the Platform by identifying oneself with a username and password;

2. Mandatory steps:

- Selecting one or more of the goods offered by the Supplier and adding them to a list of goods for purchase (“Cart”);

- Providing delivery details: address and delivery method; full name, email address, and telephone number of a contact person (if the User is not registered on the Platform);

- Selecting the method and time of payment:

by credit or debit card (MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, V PAY);
by cash on delivery upon receipt of the goods from the courier;
by bank transfer - with this payment method, after completing the order, the User must transfer the amount to the merchant’s bank account within seven days. After the payment has been recorded, the Supplier sends the goods to the User.
By purchasing on credit through BNP Paribas Personal Finance or TBI Credit.

- Active consent to these Terms and Conditions and the Privacy Policy (if an “Order as a guest” has been placed), and submission of the order request by clicking the “Complete order” button.

- After completing the order, the User receives a confirmation email from the Supplier. This expressly informs the User once again of the final sale price of the product ordered through Matraci.bg, including the exact delivery cost, in order to avoid any ambiguity or misleading information.

The User may cancel an order placed through Matraci.bg by clearly and explicitly expressing this wish within 24 hours of completing the order through the returns management page on the Supplier’s website.

Art. 12. (1) A condition for concluding the sales contract between the Supplier and the Users is confirmation of the order in accordance with the above procedure.

(2) The statement for concluding the contract and the confirmation of its receipt are deemed received when their addressees have the opportunity to access them.

Art. 13. The Supplier reserves the right to charge additional fees to the final order price when payment by cash on delivery is selected.

VI. CONTENT OF THE CONTRACT

Art. 14. (1) The Supplier and the Users enter into separate Contracts for each order of goods.

(2) The Supplier may arrange for the goods ordered under the separate Contracts to be delivered simultaneously.

Art. 15. Users' rights in connection with delivered goods are exercised separately for each Contract. The exercise of rights in connection with delivered goods does not affect or apply to the sales contracts for the other goods. If the User qualifies as a consumer within the meaning of the Consumer Protection Act, exercising the right to withdraw from the sales contract for a specific item does not affect the sales contracts for the other goods delivered to the User.

Art. 16. (1) The Supplier has the right to refuse to fulfill a User's order if there are valid reasons for doing so, including, but not limited to, temporary stock depletion and/or a temporary inability to provide the ordered goods, technical problems with the Platform that prevented receipt of the order information or caused information about a given item to be incorrect/incomplete, or a discrepancy between the order and the terms of the sales contract. The Supplier is obliged to inform the User of the reasons for the refusal and propose a reasonable solution.

(2) The Supplier has the right to refuse to accept the goods if, due to a pattern of placing orders and refusing them at short intervals and by the same person, doubts arise as to that person's good faith as a User.

Art. 17. The Supplier fulfills orders that meet the needs of one household. For orders involving larger quantities of goods, the Supplier has the right to refuse to fulfill the User's order.

Art. 18. When exercising rights under the sales contract, the User is required to identify precisely and unambiguously the Contract and the goods in respect of which the rights are being exercised.

VII. DELIVERY TERMS

Art. 19. (1) Delivery of goods under a Contract with a User within the territory of the Republic of Bulgaria is carried out through:

Courier companies Econt Express Ltd., Europat-2000 AD, and Speedy AD

(2) The Supplier selects the courier through which the respective goods covered by the Contract are to be delivered.

Art. 20 (1) The standard delivery period for any item available in the central warehouse is from 1 (one) to 5 (five) business days from receipt of order confirmation. For an item that is not available in stock, the delivery period is up to 30 business days. The Supplier is not responsible for delays to an order caused by the courier.

(2) During promotional campaigns, including during national holidays in the Republic of Bulgaria, the delivery period may be extended to up to 15 business days.

(3) If the delivery details are incorrect, or in other cases where, due to the volume and/or nature of the order or unforeseen circumstances, a longer delivery period than that specified in the preceding paragraphs is required, the User shall be notified in a timely manner.

(4) If the User is not present at the delivery address specified to the courier, the User shall arrange with the courier for delivery to be made at another time, and must additionally pay the delivery fee and any other costs related to the original order, if applicable.

Article 21. Before accepting the goods, the User must inspect and test them for apparent defects, shortages, or discrepancies. If any such circumstance is found, the User must notify the Supplier using the relevant contact forms. By accepting the goods and signing the delivery documents, the User agrees to the type and contents of the delivery.

Article 22. In the event of an advance payment and the User’s refusal to accept the goods, their value shall be refunded within 14 (fourteen) days in a manner specified by the User, while the payment and delivery costs shall be borne by the User. For goods subject to an individual order, the User shall lose the right specified in the preceding sentence.

VIII. SPECIAL CLAUSES APPLICABLE TO PERSONS QUALIFIED AS CONSUMERS WITHIN THE MEANING OF THE CONSUMER PROTECTION ACT

Article 23. The rules of this section of these General Terms and Conditions apply solely to Users who, based on the information provided when concluding the sales contract or registering on Matraci.bg, may be considered consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011.

Article 24. (1) The main characteristics of the goods offered by the Supplier are specified in the profile of each product on the Platform.

(2) All prices stated on the Platform are in euros and include value added tax (“VAT”), as well as all other taxes, unless expressly stated otherwise. The User may negotiate an individual price for certain goods through the Platform interface. If an individual price is negotiated for the relevant goods, it shall be deemed the price that the User must pay for them.

(3) With regard to goods offered promotionally together with other goods as a set, the set price applies only to the set as a whole and cannot be divided among the individual goods in the set.

(4) Each promotional product is marked with a special sign. The duration of promotions is determined by the Supplier for each individual promotion, beginning on the day specified in the price reduction notice and remaining valid until the date specified therein or until stocks run out, but for a period no longer than one month and no shorter than one business day.

(5) The ranking of the offers made by the User in response to their search through the search tool on the Platform, as well as their relative importance compared with other parameters, is determined according to key parameters based on new goods, frequency of searches by Users, number of sales, popularity, and most-viewed goods.

(6) The information provided to the User under this article is current at the time it is displayed on the Platform, before the conclusion of the goods sale and purchase Agreement.

(7) The User agrees that all information required by the Consumer Protection Act may be provided through the Platform interface or by email.

Art. 25. (1) The User agrees that the Supplier has the right to accept advance payment for the concluded goods sale and purchase Agreements and their delivery.

(2) The User independently chooses whether to pay the Supplier the delivery price for the goods before or upon delivery.

(3) If the value of the User’s order is equal to or exceeds EUR 1,500, payment shall be made only by bank transfer or deposit into the Supplier’s payment account.

Art. 26. (1) With regard to non-consumable goods falling within the scope of the Consumer Protection Act concerning distance contracts, the User has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded Agreement within 14 days, calculated from the date on which the goods are accepted from the Supplier, via the returns management page available on the Supplier’s website and in accordance with the Goods Return, Replacement and Claims Policy published on the Supplier’s website.

(2) The right of withdrawal under paragraph 1 shall not apply in the following cases:

1. for the delivery of goods made to the User’s order or according to the User’s individual requirements;

2. for the delivery of sealed goods that have been unsealed after delivery and cannot be returned for reasons related to hygiene or health protection;

(3) Point 1 of the preceding paragraph may include, but is not limited to, bedding and pillows made according to the User’s individual configuration.

Point 2 of the preceding paragraph may include, but is not limited to, goods from the bedding, pillows, and protectors sections.

(4) When the User has exercised the right of withdrawal from the distance Contract, the Supplier shall reimburse all amounts received from the User, including delivery costs, without undue delay and no later than 14 days from the date on which it was informed of the User’s decision to withdraw from the Contract. The Supplier shall reimburse the amounts received using the same payment method used by the User, unless the User has expressly agreed to the use of another payment method, provided that this does not result in any costs for the User.

(5) When exercising the right of withdrawal, the User shall arrange and pay for the return of the goods. The Supplier shall not be obliged to reimburse any additional delivery costs for the goods.

(6) Goods delivered promotionally together with other goods as a set, for which the price applies to the set as a whole, may be returned by the User for a refund of the price paid only as a complete set.

(7) The User undertakes to store the goods received from the Supplier and ensure that their quality, safety, and saleable condition are preserved during the period referred to in paragraph 1.

(8) The Supplier shall have the right to withhold reimbursement of the User’s payments until it has received the goods or until the User has provided proof that the goods have been sent back.

(9) Regardless of the above circumstances, the User undertakes to return the goods in a condition suitable for sale, allowing them to be resold, unless unpacking the goods results in an obvious deterioration of their saleable condition, including, but not limited to, signs of use, soiling, attempted washing, attempts to attach a lifting mechanism, and other similar cases. If the goods’ saleable condition has been compromised, the Supplier shall have the right, at its discretion, to refuse to accept the withdrawal from the Contract or charge the User the costs of restoring the goods to a saleable condition.

(10) Testing the Goods (Permitted Handling). The User has the right to inspect and test the goods only to the extent necessary to establish their nature, characteristics, and functioning. For mattresses: Testing analogous to trying out a mattress in an actual retail store shall be considered “necessary handling.” This means lying on the mattress for a short period while it is protected by its original plastic packaging or a similar protective layer. Exceeding permitted handling: Removing the inner protective hygiene film (seal), lying directly on the mattress without protective covering, or using it for sleeping shall be considered handling that exceeds what is necessary.

(11) Reduced Value Policy (Depreciation Fee). If the User exercises the right of withdrawal after handling the goods beyond what is necessary to establish their nature (as defined in section 10), the User shall be liable for the reduced value of the goods.

As the mattress is a product intended for hygienic use, once its factory seal has been broken and it has been used, it can no longer be sold as “New.” In such a case, the product must be professionally cleaned, refurbished (cover replacement), or sold as “Second-hand/Unboxed Product” at a significantly lower price. Therefore, the return of unsealed and used products is subject to a Depreciation Fee. This fee is calculated based on the following verifiable costs incurred by the Provider:

Disinfection: The costs of professional deep cleaning and UV sanitization required to ensure hygienic safety;

Refurbishment: The costs of materials and labor for replacing the mattress cover if the original cannot be 100% disinfected or is damaged;

Loss of market value: The difference in the selling price resulting from the need to resell the item as “Refurbished” or “Product with Damaged Packaging” instead of as “New.”

(12) Calculation of the depreciation fee. The specific amount of the depreciation is determined after inspection of the returned goods, but usually ranges between 25% and 50% of the original purchase price, depending on the condition of the item:

Minimal handling: (e.g. broken seal, but the product is in perfect condition) – a lower depreciation percentage applies.

Significant signs of use: (e.g. the presence of hair, lint, odors, or compressed foam) – a higher depreciation percentage applies.

Full depreciation (zero value): If the mattress is returned in an unhygienic condition (e.g. stains from bodily fluids, mold, or structural damage caused by the customer), the reduction in value is calculated at 100%, and no amounts are refunded.

Art. 27. In the event of a discrepancy between the information indicated in the title and/or on the page of a product published for sale on the Platform and its actual characteristics, availability status, and/or the visual image of the product packaging, the User is informed and agrees that such discrepancy may result from a technical error caused by human factors. The User is informed and agrees that, in such cases, the relevant information about the product shall be the information indicated on its packaging, visible in the visual image published on the Platform, and/or the information about the product provided by the Provider within the shortest possible period after the order request, while offering a reasonable solution.

Art. 28. With regard to matters concerning repairs, complaints, returns, and exchanges of goods, the Provider applies the Goods Return, Exchange, and Complaint Policy.

IX. PROMOTIONAL TRIAL PERIOD

Art. 29 (1) The 100-day promotional trial period applies once only and exclusively to the purchase of mattresses under the Sleepy brand. A purchased Sleepy mattress may be exchanged for another product from the online store. Amounts paid will not be refunded after the 14-day period has expired.

(2) The duration of the trial period is specified in the description of the specific product. If the product information does not mention a trial period, no such period is available.

(3) To exercise the right to return a product during the trial period, the User must notify the Supplier of the decision by sending an email to sales@matraci.bg.

(4) The right to request a replacement during the trial period may be exercised only once.

(5) Products returned during the trial period that do not meet the conditions described below will be returned to the User, and the trial period will be deemed an invalid option if any of the listed requirements is missing:

Only mattresses in impeccable, saleable condition, with no visible signs of use, wear, or staining, may be returned.
The mattress must have been used with a waterproof protector purchased from the Supplier in the same order as the mattress and in the same size as the mattress.
The User is responsible for ensuring that the product is securely packaged for transport. Since vacuum-packed mattresses cannot be placed back in their original packaging after being opened, the User must provide a sturdy polyethylene mattress bag or industrial stretch film to protect the item during transport.
The risk of damage to or loss of the goods during transport is borne entirely by the User. Any damage caused by improper or insufficient packaging will result in additional fees, which will be deducted from the refund amount.
The User bears all transport costs for receiving, returning, and replacing the product.

(6) The following are not eligible for return or replacement after the 14-day period has expired:

Single-sided mattresses with a lifting mechanism installed and/or torn upholstery.
Two-sided mattresses with a cover washed by the customer.
Mattresses with an incorrect size due to the User's fault.
Pillows, protectors, bed linen, and bed frames.
Products marked SALE and/or SEASONAL SALE.

X. WARRANTY TERMS

Art. 30 (1) Every product offered by the Supplier comes with a manufacturer's warranty. The warranty card is included in the product packaging, attached to the product, or sent by email. If there is no warranty card, the invoice or postal money order receipt serves as the warranty document.

(2) The warranty period begins when the customer receives the goods. Each manufacturer has different conditions for warranty validity, but the essential requirement is to retain the proof of purchase.

(3) More detailed information regarding the warranty terms is published on the Supplier's website at: https://matraci.bg/pages/garanzia

XI. INSTRUCTIONS FOR UNPACKING, MAINTENANCE, AND PROPER USE

Art. 31 (1) Before unpacking a double-sided mattress, place it on a bed base suitable for the exact dimensions of the purchased mattress. The Supplier recommends using bed bases with wooden slats. If the mattress is not placed on a bed base, the warranty will be void.

(2) Remove the packaging without using force or cutting or sharp objects. Carefully unfold the mattress and leave it to regain its original volume. Leave the mattress to recover and do not use it for a period of 48 hours; otherwise, the warranty will be void.

(3) Every double-sided mattress and mattress topper delivered in roll form must be unpacked within 30 days of receipt.

(4) Single-sided mattresses and double-size bed bases should be placed on beds with a central support rail (the slat running through the middle of the bed) for additional support and to prevent breakage or warping.

(5) Some mattresses may have a specific odor immediately after unpacking. Do not worry; it is harmless. As with any new product, it will dissipate within a few days.

XII. LIABILITY

Art. 32. The User undertakes to indemnify and hold the Supplier harmless if claims or actions are brought against the Supplier by third parties, regardless of whether they are well-founded, which may arise in connection with the User’s use of the services or goods provided, for all damages and expenses, including attorneys’ fees and legal costs, arising from or in connection with:

(1) failure by the User to perform any of their obligations under this Agreement;

(2) infringement by the User of copyright, producer’s rights, broadcasting rights, or other intellectual or industrial property rights;

(3) unlawful transfer to other persons of the rights granted to the User for the term and under the conditions of the Agreement; and

(4) false declaration by the User regarding whether or not they have the status of a consumer within the meaning of the Consumer Protection Act.

Art. 32. The Supplier shall not be liable in cases of force majeure, unforeseen events, Internet problems, technical or other objective causes, including orders issued by competent state authorities, which objectively prevent performance of the Agreement.

Art. 34. (1) The Supplier shall not be liable for damage caused by the User to third parties in connection with the purchase and/or use of the goods.

(2) The Supplier shall not be liable for property or non-property damage, expressed as lost profits or losses suffered by the User, caused to the User in the course of using or not using Matraci.bg and entering into sale and purchase agreements with the Supplier.

(3) The Provider shall not be liable for any period during which the Platform was unavailable due to force majeure or other objective circumstances beyond the Provider’s control.

(4) The Provider shall not be liable for damages caused by comments, opinions, and publications posted under products, news, and articles on the Platform. The Provider reserves the right to monitor and verify the origin of user opinions and not to publish or to restrict user opinions that are contrary to good morals. More information about the General Terms and Conditions for User Reviews and Ratings can be found here: https://matraci.bg/pages/terms-reviews.

Art. 35. (1) The Provider shall not be liable in the event of the security measures of the technical equipment being breached and this resulting in the loss, dissemination, or access to information, restriction of access to information, or other similar consequences.

(2) The Provider shall not be liable in the event of concluding a sales contract, providing access to information, or losing or changing data as a result of the false identification of a third party posing as the User, if the circumstances indicate that this person is the User.

XIII. PERSONAL DATA PROTECTION

Art. 36. (1) The Provider takes measures to protect the User’s personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (GDPR), and the Personal Data Protection Act in the Republic of Bulgaria. The Provider processes Users’ personal data on the basis of Article 6(1)(b) of the GDPR—the processing is necessary for the performance of a contract to which the data subject is a party.

(2) The Provider has published information regarding the personal data it processes and the purposes for which they are processed, as well as all information required under the GDPR, in the Privacy Policy published on the Platform.

(3) The Provider has the right to store data on the User’s terminal device unless the User expressly objects to this.

(4) The Provider processes the User’s personal data for direct marketing purposes only with their explicit consent, which they may withdraw at any time.

(5) The User agrees that the Provider may send them emails and electronic messages regarding the provision of the service, improvements to functionality, promotional messages intended for the specific User, and other messages related to the performance of the agreement.

XIV. INTELLECTUAL PROPERTY

Article 37. All rights to intellectual property and trade secrets published on the Platform, including, but not limited to, trademarks, designs, know-how, commercial and technological information, logos and other graphic elements, software, source code and functionalities, working materials and demo versions, and copyrighted texts, are protected under the applicable Bulgarian and European legislation and belong to the Supplier or to the respective person who granted the Supplier the right to use them, and may not be used by Users or third parties in violation of applicable law. The Supplier also owns the Platform’s domain, with all possible extensions. Copying and using them directly or indirectly by Users or third parties (including, but not limited to, meta tags and other techniques for indexing or searching the internet), without the Supplier’s prior written permission, is prohibited and constitutes a serious violation of the Supplier’s rights and the mandatory provisions of Bulgarian law.

Article 38. All content of the online store located on the Platform, including all published texts, images, photographs, video materials, articles, source code, and other materials, is protected by copyright. It belongs to the Supplier or to the respective person who granted the Supplier the right to use it and is protected under the applicable Bulgarian and European legislation. Users or third parties may not copy, store, process, publish, distribute in its original or modified form, or otherwise use the texts, images, or other parts of the Platform’s content.

Article 39. Nothing in these General Terms and Conditions grants or may be construed as granting Users or third parties any rights to patents, copyrights, trade secrets, technical data, know-how, logos, trademarks, trade names, or other proprietary rights owned, used, or claimed now or in the future by the Supplier or any subsidiary or affiliated company.

XV. TERMINATION OF THE CONTRACT

Article 40. The sales contract shall be terminated in the following cases:

1. in the event of the termination and liquidation or declaration of insolvency of either party to the Contract;

2. by mutual written agreement of the parties;

3. in the event of an objective impossibility for either party to the Contract to perform its obligations;

4. in the event of seizure or sealing of the equipment by government authorities;

5. in the event that the User’s registration on the Platform is deleted. In this case, concluded but unperformed sales contracts remain in force and are subject to performance.

Art. 41. The Provider shall have the right, at its sole discretion, without giving prior notice and without owing compensation, to unilaterally terminate the Agreement if it determines that the User is using the Platform in violation of these General Terms and Conditions, the legislation of the Republic of Bulgaria, generally accepted moral standards, or generally accepted rules and practices in e-commerce.

XVI. AMENDMENT OF AND ACCESS TO THE GENERAL TERMS AND CONDITIONS

Art. 42. (1) These General Terms and Conditions may be amended by the Provider, who shall notify all Users thereof in an appropriate manner.

(2) The Provider and the User agree that any addition to or amendment of these General Terms and Conditions shall take effect with respect to the User in any of the following cases:

1. after the Provider has expressly notified the User, provided that the User does not state within the 14-day period granted to them that they reject them, or

2. after their publication on the Platform, provided that the User does not state within 14 days of their publication that they reject them, or

3. upon their express acceptance by the User through their account on the Platform.

Art. 43. The Provider shall publish these General Terms and Conditions on matraci.bg together with all additions and amendments thereto.

XVII. FINAL PROVISIONS

Art. 44. (1) The User and the Provider undertake to mutually protect their rights and legitimate interests and to keep confidential their trade secrets that have come to their knowledge in the course of performing the Agreement and these General Terms and Conditions.

(2) During and after the expiry of the Agreement term, the User and the Provider undertake not to disclose publicly any written or oral correspondence exchanged between them. Publication of correspondence in print or electronic media, internet forums, personal or public websites, and the like may be considered public disclosure.

Art. 45. In the event of a conflict between these General Terms and Conditions and provisions in a special Agreement between the Provider and the User, the clauses of the special Agreement shall prevail.

Art. 46. The possible invalidity of any provision of these General Terms and Conditions shall not result in the invalidity of the Agreement as a whole.

Art. 47. (1) The laws of the Republic of Bulgaria shall apply to matters related to the performance and interpretation of this Agreement that are not governed by this Agreement.

(2) The User has the right to refer all disputes with the Provider concerning the performance of this Agreement to the Alternative Dispute Resolution (ADR) Platform through out-of-court proceedings, available at https://webgate.ec.europa.eu/odr/main/?event=main.home.show. If no agreement is reached to resolve the dispute out of court, the parties may refer the dispute to the competent Bulgarian court and/or the Commission for Consumer Protection.

These General Terms and Conditions enter into force for all Users on 01.01.2026.