Terms and Conditions

GENERAL TERMS AND CONDITIONS

Matraci.bg Platform

I. SUBJECT MATTER

Art. 1. (1) These general terms and conditions are intended to regulate the relations between “MATRACI.BG” OOD (“Provider”) and the Users of the Matraci.bg online Platform (respectively – “Users”, “Matraci.bg”, “Platform”)

(2) The term “Provider” shall be interpreted and understood in accordance with the definition stated: The legal entity that owns this online Platform and is a party to the concluded Distance Sale Contracts with the Users (“Contract/s”).

(3) The term “User” shall be interpreted and understood in accordance with the definition stated:
Depending on their interaction with the Platform, Users can be:

Visitors – natural persons who have visited the online Platform one or more times, with the purpose of browsing offers for the purchase of various categories of goods or for other purposes, without having made a purchase of goods.

Clients – natural persons who have visited the online Platform one or more times, with the purpose of browsing offers for the purchase of various categories of goods, having made a purchase of goods and, accordingly, being a party to one or more Contracts.

II. PROVIDER INFORMATION

Art. 2. (1) Information according to the Electronic Commerce Act and the Consumer Protection Act regarding the Provider:

1. Name of the Provider: “MATRACI.BG” OOD

2. Registered office and management address: Ruse 7008, 3-ti Mart Blvd. 74

3. Address for exercising the activity and address for submitting complaints by consumers: Ruse 7008, 3-ti Mart Blvd. 74

4. Correspondence data: Ruse 7008, 3-ti Mart Blvd. 74. , tel: +359895510055

5. Entry in public registers: EIK 203147146

(2) Supervisory bodies:

1. Commission for Personal Data Protection

Address: Sofia, "Prof. Tsvetan Lazarov" Str. No 2,

tel.: (02) 940 20 46, fax: (02) 940 36 40

e-mail: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

2. Consumer Protection Commission

Address: 1000 Sofia, "Slaveikov" Sq. No 4A, fl. 3, 4 and 6,

tel.: 02 / 980 25 24, fax: 02 / 988 42 18

hotline: 0700 111 22

Website: www.kzp.bg

III. PLATFORM CHARACTERISTICS

Art. 3. Matraci.bg.bg is an e-commerce platform, accessible at https://www.Matraci.bg.bg, through which Users have the opportunity to:

1. Browse offers for the purchase of various categories of goods and conclude Distance Sale Contracts;

2. Register and create a profile for browsing the Platform and using additional services for providing information;

3. View goods, their characteristics, prices and delivery conditions;

4. Make all payments related to the concluded Contracts;

5. Receive information about new goods offered by the Provider on the Platform;

6. Make electronic statements related to the conclusion or execution of the Contracts;

7. Be notified of their rights arising from the law, primarily through the Platform's interface;

8. Exercise their right of withdrawal, where applicable, under the Consumer Protection Act.

Art. 4. All photos and images of the goods on the Platform are for illustrative purposes and there may actually be minor differences in the colors and appearance of the goods. Changes may in no way relate to different volume, weight and/or size, as well as to differences in the brand or model of the selected goods.

Art. 5. The Provider organizes the delivery of goods and guarantees the rights of Users, provided by law, within the framework of good faith, the criteria and conditions adopted in practice, consumer or commercial law.

Art. 6. (1) Users conclude a Contract with the Provider at https://www.Matraci.bg./. The Contract is concluded in Bulgarian and is stored in the Provider's database.

(2) Under the Contract concluded with the Users, the Provider undertakes to organize the delivery and transfer of ownership to the User of the goods selected by them through the Platform's interface. Users have the right to correct errors when entering information or to withdraw from a concluded contract and, accordingly, delivery of the goods, no later than 1 (one) hour from the moment of making the statement for concluding the Contract.

(3) Users pay the Provider remuneration for the delivered goods, according to the terms specified in the Platform and these General Terms and Conditions. The remuneration is equal to the price announced on the Platform.

Art. 7. The User and the Provider agree that all statements between them, related to the conclusion and execution of the Contract, can be made electronically and through electronic statements, within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.

IV. REGISTRATION AND USE OF MATRACI.BG

Art. 8. (1) To use Matraci.bg for concluding Contracts, the User must enter a chosen username and password for remote access, thereby being deemed to have accepted these general terms and conditions.

(2) The username and password for remote access are determined by the User by performing online registration on the Platform.

(3) When filling in their registration data, by clicking the "Register" buttons, the User must also declare that they are familiar with these general terms and conditions, agree with their content, and undertake to unconditionally comply with them.

(4) The Provider confirms the User's registration by sending an email to the email address provided by the User. A User account is created.

(5) When registering or placing an order as a guest, the User undertakes to provide true and up-to-date data. The User undertakes to promptly update the data indicated in their registration in case of changes.

Art. 9. (1) The User has the right to register via their Facebook or Google account. In this case, the User gives their explicit consent that the Provider has access to the data entered in the respective accounts.

(2) The User has the right to conclude Contracts and use the Platform without registering – "Order as Guest".

V. TECHNICAL STEPS FOR CONCLUDING A SALE CONTRACT

Art. 10. Users use the Platform's interface to conclude Contracts for the goods offered by the Provider.

Art. 11. Users conclude a Contract with the Provider through the following procedure:

1. Optional steps:

- Performing registration on the Platform and providing the necessary data or

- Logging into the order system on the Platform by identifying with a username and password;

2. Mandatory steps:

- Selecting one or more goods offered by the Provider and adding them to a list of goods for purchase ("Shopping Cart");

- Providing data for delivery: address and delivery method; full name, email, and phone number of a contact person (if the User is not registered on the Platform);

- Choosing the method and time for payment of the price:

by credit or debit card (MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, V PAY);
by cash on delivery at the moment of receiving the goods from the courier;
by bank transfer - with this payment method, after completing the order, the User must transfer the amount to the merchant's bank account within seven days. After the payment is accounted for, the Provider sends the goods to the User.
With a credit purchase from BNP Paribas Personal Finance or TBI credit.

- Active agreement with these general terms and conditions and the privacy policy (if an "Order as guest" is made) and sending the order request by clicking the "Complete order" button.

- After completing the order, the User receives a confirmation email from the Provider. With this, the User will once again be explicitly informed of the final selling price of the product ordered through Matraci.bg, including the exact delivery cost, to avoid any ambiguity or misunderstanding.

The User can cancel the order placed through Matraci.bg by clearly and explicitly expressing this wish within 24 hours of completing the order through the returns management page on the Provider's website.

Art. 12. (1) A condition for concluding the sale contract between the Provider and the Users is the confirmation of the order according to the above procedure.

(2) The statement for concluding the contract and its receipt confirmation are considered received when their addressees have the opportunity to access them.

Art. 13. The Provider reserves the right to charge additional fees to the final price of the order if cash on delivery is chosen as the payment method.

VI. CONTRACT CONTENT

Art. 14. (1) The Provider and the Users conclude separate Contracts for each order of goods.

(2) The Provider may organize the simultaneous delivery of goods ordered under separate Contracts.

Art. 15. The rights of Users, in connection with the delivered goods, are exercised separately for each Contract. The exercise of rights, in connection with delivered goods, does not affect and has no effect on the Contracts for the sale of other goods. In the event that the User has the status of a consumer within the meaning of the Consumer Protection Act, the exercise of the right of withdrawal from a Contract for the sale of a certain good does not affect the Contracts for the sale of other goods delivered to the User.

Art. 16. (1) The Provider has the right to refuse to fulfill a User's order if there are reasonable grounds for doing so, including but not limited to temporary depletion of stock and/or temporary inability to provide the ordered goods, technical problems with the Platform that prevented the receipt of order information or due to which information about a particular product was incorrect/incomplete, discrepancy between the order and the terms of the sale contract. The Provider is obliged to inform the User of the reasons for the refusal and offer a reasonable solution.

(2) The Provider has the right to refuse to accept the goods if, due to systematic ordering and cancellation within short intervals and by the same person, doubts arise about their good faith as a User.

Art. 17. The Provider fulfills orders that meet the needs of one household. For orders with larger quantities of goods, the Provider has the right to refuse to fulfill a User's order.

Art. 18. When exercising the rights under the Sale Contract, the User is obliged to accurately and unequivocally indicate the Contract and the goods to which the rights are being exercised.

VII. DELIVERY CONDITIONS

Art. 19. (1) Delivery of goods under a Contract with a User, on the territory of the Republic of Bulgaria, is carried out by:

Courier companies Econt Express OOD, Evropat-2000 AD and Speedy AD

(2) The Provider chooses the courier through which the respective goods, subject of the Contract, are to be delivered.

Art. 20 (1) The standard delivery time for any product available in the central warehouse is from 1 (one) to 5 (five) working days, from the receipt of order confirmation. For products not in stock, the delivery time is up to 30 working days. The Provider is not responsible for order delays caused by the courier.

(2) During promotional campaigns, including during national holidays in the Republic of Bulgaria, the delivery period may be extended up to 15 working days.

(3) In the event of incorrect delivery data, as well as in other cases where, due to the volume and/or nature of the order, or due to unforeseen circumstances, a longer delivery period than stated in the preceding paragraphs is required, the User shall be notified promptly.

(4) If the User is not present at the specified delivery address by the courier, the User shall arrange with the courier to make the delivery at another time, and the User must additionally pay the delivery fee and all other costs related to the initial order, if any.

Art. 21 Before accepting the goods, the User is obliged to inspect them for obvious defects, shortages, or discrepancies in the goods. If such circumstances are found, the User must notify the Provider through the appropriate contact forms. By accepting the goods, by signing the delivery documents, the User agrees to the type and content of the delivery.

Art. 22 In case of advance payment and the User's refusal to receive the goods, their value will be refunded within 14 (fourteen) days, in a manner specified by the User, with the payment and delivery costs borne by the User. For goods subject to individual order, the User loses their right as stated in the previous sentence.

VIII. SPECIAL CLAUSES APPLICABLE TO PERSONS WHO QUALIFY AS CONSUMERS, WITHIN THE MEANING OF THE CONSUMER PROTECTION ACT

Art. 23. The rules of this section of these general terms and conditions apply only to Users for whom, according to the data provided when concluding the Sale Contract or when registering on Matraci.bg, it can be concluded that they are consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act, and/or Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011.

Art. 24. (1) The main characteristics of the goods offered by the Provider are defined in the profile of each good on the Platform.

(2) All prices indicated on the Platform are in Euro, including Value Added Tax ("VAT"), as well as all other taxes, unless explicitly stated otherwise. The User has the option to negotiate an individual price for certain goods through the Platform's interface. In case of negotiation of an individual price for the respective good, it is considered the price that the User should pay for it.

(3) With regard to goods offered promotionally, together with other goods in a set, the price for the set applies only in its entirety and is inseparable for individual goods from the set.

(4) Each promotional item is marked with a special sign. The duration of promotions is determined by the Provider for each individual promotion, starting from the day indicated in the price reduction announcement and valid until the date specified therein or until stocks run out, but for a period not longer than one month and not shorter than one working day.

(5) The ranking of the offers made to the User, in response to their search, through the search tool on the Platform, as well as their relative importance, compared to other parameters, is carried out based on key parameters, separated based on new goods, frequency of search by Users, number of sales, popularity, most visited goods.

(6) The information provided to the User under this article is current at the time of its visualization on the Platform, before the conclusion of the Sale Contract.

(7) The User agrees that all information required by the Consumer Protection Act can be provided through the Platform's interface or by email.

Art. 25. (1) The User agrees that the Provider has the right to accept advance payment for the concluded Sale Contracts for goods and their delivery.

(2) The User independently chooses whether to pay the Provider the delivery price for the goods before or at the time of their delivery.

(3) In case the value of the User's order is equivalent to or exceeds 1,500 Euro, payment is made only by transfer or deposit into the Provider's payment account.

Art. 26. (1) Regarding non-consumable goods falling within the scope of the Consumer Protection Act concerning distance contracts, the User has the right, without owing compensation or penalty and without stating a reason, to withdraw from the concluded Contract within 14 days, starting from the date of acceptance of the goods by the Provider, through the returns management page available on the Provider's website and in accordance with the Return, Exchange, and Complaint Policy published on the Provider's website.

(2) The right of withdrawal under par. 1 does not apply in the following cases:

1. for the supply of goods made to the User's specifications or clearly personalized;

2. for the supply of sealed goods which are unsealed after delivery and cannot be returned due to hygiene or health protection reasons;

(3) Point 1 of the preceding paragraph could include, but is not limited to, bedding and pillows made according to the User's individual configuration.

Point 2 of the preceding paragraph could include, but is not limited to, items from the bedding, pillows, protectors sections.

(4) When the User has exercised their right of withdrawal from the distance Contract, the Provider shall refund all sums received from the User, including delivery costs, without undue delay and no later than 14 days from the date on which the Provider was informed of the User's decision to withdraw from the Contract. The Provider shall refund the received sums using the same payment method used by the User, unless the User has explicitly agreed to the use of another payment method and provided that this does not entail costs for the User.

(5) When exercising the right of withdrawal, the User arranges for and bears the cost of returning the goods. The Provider is not obliged to reimburse additional delivery costs for the goods.

(6) Goods delivered promotionally together with other goods in a set, and for which the price refers to the set in its entirety, can only be returned by the User for a refund of the paid price as a complete set.

(7) The User undertakes to store the goods received from the Provider and to ensure the preservation of their quality, safety, and commercial appearance during the period under paragraph 1.

(8) The Provider has the right to withhold payment of the User's sums until the goods are received or until the User provides proof that they have sent the goods back.

(9) Notwithstanding the above, the User undertakes to return the goods in a commercial condition that allows for their subsequent sale, unless the unpacking of the goods leads to an obvious impairment of the commercial condition of the goods, such as, but not limited to, traces of use, dirt, attempts at washing or attempts to attach a lifting mechanism, and other similar cases. In case of impaired commercial condition of the goods, the Provider has the right, at its discretion, to refuse to accept the withdrawal from the Contract or to charge the User for the costs of restoring the goods to a commercial condition.

(10) Testing of goods (Permissible handling). The User has the right to inspect and try out the goods only to the extent necessary to establish their nature, characteristics and functioning. For mattresses: "Necessary handling" is considered testing that is analogous to trying out a mattress in an actual retail store. This means lying on the mattress for a short period of time while it is protected by its original plastic packaging or similar protective layer. Exceeding permissible handling: Removing the internal protective hygienic film (seal), directly lying on the mattress without protective measures, or using it for sleep is considered handling that exceeds what is necessary.

(11) Diminished Value Policy (Depreciation Fee). If the User exercises their right of withdrawal after handling the goods beyond what is necessary to establish their nature (as defined in point 10), they are responsible for the diminished value of the goods.

Since a mattress is a hygiene product, once its factory seal is broken and it is used, it can no longer be sold as "New." In such a case, the product must be professionally cleaned, refurbished (cover replacement), or sold as "Used/Unpacked product" at a significantly lower price. Therefore, the return of unsealed and used products is subject to a Depreciation Fee. This fee is calculated based on the following verifiable costs incurred by the Provider:

Disinfection: Costs for professional deep cleaning and UV sanitization necessary to ensure hygienic safety;

Refurbishment: Costs for materials and labor to replace the outer mattress cover if the original cannot be 100% disinfected or is damaged;

Loss of market value: The difference in selling price resulting from the need for the item to be resold as "Refurbished" or "Unpacked Product" instead of "New."

(12) Calculation of the depreciation fee. The specific amount of depreciation is determined after inspection of the returned goods, but usually varies between 25% and 50% of the original purchase price, depending on the condition of the item:

Minimal handling: (e.g., broken seal, but the product is in perfect condition) – a lower percentage of depreciation applies.

Significant signs of use: (e.g., presence of hair, lint, odors, compressed foam) – a higher percentage of depreciation applies.

Full depreciation (Zero value): If the mattress is returned in an unhygienic condition (e.g., stains from bodily fluids, mold, or structural damage caused by the customer), the diminished value is calculated at 100% and no sums are refunded.

Art. 27. In case of a discrepancy between the information indicated in the title and/or page of a product published for sale on the Platform and its actual characteristics, availability status, and/or visual image of the product packaging, the User is informed and agrees that this discrepancy may be a consequence of a technical error caused by human factor. The User is informed and agrees that in such cases, the information about the product indicated on its packaging, visible through a visual image published on the Platform, and/or the information about the product that the Provider has provided to them as soon as possible after the order request, offering a reasonable solution, shall be considered relevant.

Art. 28. Regarding matters of repairs, complaints, returns, and exchanges of goods, the Provider applies the Return, Exchange, and Complaint Policy for goods.

IX. PROMOTIONAL TRIAL PERIOD

Art. 29 (1) The 100-day promotional trial period applies only once, upon the purchase of Sleepy brand mattresses. A purchased Sleepy mattress can be exchanged for another product from the online store. Amounts paid, after the expiry of the 14-day period, are not refunded.

(2) The duration of the trial period is specified in the description of the specific product. If no information about a trial period is included in the product information, then none is available.

(3) To exercise their right of return within the trial period, the User is obliged to notify the Provider of their decision by sending an email to sales@matraci.bg.

(4) The right of exchange within the trial period can be exercised only once.

(5) Products returned within the trial period that do not meet the conditions described below will be returned to the User and the trial period will be considered an invalid option, in cases where any of the listed requirements are missing:

Only mattresses in excellent commercial condition, without visible signs of use, wear, and soiling, can be returned.
The mattress must have been used with a waterproof protector, purchased in the same order as the mattress and in the same size as the mattress from the Provider.
It is the User's obligation to ensure that the product is securely packaged for transport. Since vacuum-packed mattresses cannot be returned to their original packaging after unsealing, the User must provide a sturdy polyethylene bag for mattresses or industrial stretch film to protect the item during transport.
The risk of damage or loss of the goods during transport remains entirely at the User's expense. Any damage caused by improper or insufficient packaging will result in additional fees, which will be deducted from the refund amount.
The User bears all transport costs for receiving, returning, and exchanging the product.

(6) The following are not subject to return and exchange after the 14-day period:

Single-sided mattresses with a mounted lifting mechanism and/or torn lining.
Double-sided mattresses with a cover washed by the customer.
Mattresses with an incorrect size due to the User's fault.
Pillows, protectors, bedding, and slatted bed bases.
Products with the SALE and/or SEASONAL SALE sign.

X. WARRANTY CONDITIONS

Art. 30 (1) Every product offered by the Provider has a manufacturer's warranty. The warranty card is in the product packaging, attached to it, or sent by email, or, if not available, the invoice or the Postal Money Order receipt serves as the warranty document.

(2) The warranty period begins from the moment the customer receives the goods. Each manufacturer has different warranty validity conditions, but the main thing is that the purchase document must be retained.

(3) More detailed information regarding warranty conditions is published on the Provider's website at: https://matraci.bg/pages/garanzia

XI. UNPACKING, MAINTENANCE AND PROPER USE INSTRUCTIONS

Art. 31 (1) Before unpacking a double-sided mattress, place it on a slatted bed base that matches the exact dimensions of the purchased mattress. The Provider recommends using slatted bed bases with wooden slats. If the mattress is not placed on a slatted bed base, the warranty becomes void.

(2) Remove the transport packaging without using force, cutting, or sharp objects. Carefully unfold the mattress and allow it to regain its original volume. Let the mattress recover and do not use it for a period of 48 hours; otherwise, the warranty will be void.

(3) It is mandatory for every double-sided mattress and topper mattress, delivered in roll form, to be unpacked within 30 days of receipt.

(4) Single-sided mattresses and double-sized slatted bed frames should be placed on beds with a central support (the slat running through the middle of the bed) for additional support and to prevent breakage/distortion.

(5) With some mattresses, a specific smell may be noticeable immediately after unpacking. Do not worry, it is harmless. As with any new product, it will dissipate within a few days.

XII. LIABILITY

Art. 32. The User undertakes to indemnify and hold harmless the Provider if claims or demands are filed against the latter by third parties (regardless of whether they are justified or not) that may arise in connection with the User's use of the provided services or goods, for all damages and costs (including attorney's fees and court costs), arising from or in connection with:

(1) failure by the User to fulfill any of the obligations under this Contract;

(2) infringement of copyright, producer rights, broadcasting rights, or other intellectual or industrial property rights by the User;

(3) unlawful transfer to other persons of the rights granted to the User, for the term and under the conditions of the Contract, and

(4) false declaration by the User of the presence or absence of their status as a consumer, within the meaning of the Consumer Protection Act.

Art. 32. The Provider shall not be liable in case of force majeure, unforeseen events, Internet problems, technical or other objective reasons, including orders from competent state authorities, which objectively hinder the fulfillment of the Contract.

Art. 34. (1) The Provider is not responsible for damages caused by the User to third parties in connection with the purchase and/or use of the goods.

(2) The Provider is not responsible for property or non-property damages, expressed as lost profits or incurred damages, caused to the User in the process of using or not using Matraci.bg and concluding Sale Contracts with the Provider.

(3) The Provider is not responsible for the time during which the Platform was unavailable due to force majeure or other objective circumstances beyond the Provider's control.

(4) The Provider is not responsible for damages from comments, opinions, and publications under the goods, news, and articles on the Platform. The Provider reserves the right to control and verify the origin of user opinions, as well as not to publish/restrict such user opinions that contradict good morals. More information on the General Terms for User Reviews and Ratings can be found here: https://matraci.bg/pages/terms-reviews.

Art. 35. (1) The Provider shall not be liable in case of overcoming the security measures of the technical equipment and the subsequent loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.

(2) The Provider shall not be liable in case of conclusion of a Sale Contract, provision of access to information, loss or alteration of data, resulting from false legitimation of a third party presenting themselves as the User, if circumstances suggest that this person is the User.

XIII. PERSONAL DATA PROTECTION

Art. 36. (1) The Provider takes measures to protect the User's personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR) and the Personal Data Protection Act in the Republic of Bulgaria. The Provider processes the Users' personal data on the grounds of Art. 6, para. 1, letter "b" of the GDPR – the processing is necessary for the performance of a contract to which the data subject is a party.

(2) The Provider has published information regarding the personal data it processes and the purposes for which it processes them, as well as all required information according to the GDPR in the Privacy Policy published on the Platform.

(3) The Provider has the right to store data on the User's end communication device, unless the latter explicitly expresses their disagreement with this.

(4) The Provider processes the User's personal data for direct marketing purposes only with their explicit consent, which they can withdraw at any time.

(5) The User agrees that the Provider may send them emails and electronic messages regarding the provision of the service, improvement of functionalities, promotional messages for the specific User, and others related to the performance of the contract.

XIV. INTELLECTUAL PROPERTY

Art. 37. All rights to intellectual property objects and trade secrets published on the Platform, including but not limited to trademarks, designs, know-how, commercial and technological information, logos and other graphic elements, software, program code and functionalities, working materials and demo versions, copyrighted texts, are subject to protection under relevant Bulgarian and European legislation and belong to the Provider or the respective person who granted the right of use to the Provider, and cannot be used by Users or third parties in violation of current legislation. The Provider is also the owner of the Platform's domain, with all possible extensions. Copying and using them directly or indirectly by Users or third parties (for example, but not limited to, meta tags and other indexing or internet search techniques), without prior written permission from the Provider, is prohibited and constitutes a gross violation of the Provider's rights and the imperative provisions of Bulgarian legislation.

Art. 38. The entire content of the online store located on the Platform, including all published texts, images, photos, video materials, articles, program code, and others, is copyrighted. They belong to the Provider or the respective person who granted the right of use to the Provider and are protected under relevant Bulgarian and European legislation. Users or third parties are not allowed to copy, store, process, publish, distribute in original or processed form, or use in any other way the texts, images, or other parts of the Platform's content.

Art. 39. Nothing in these General Terms and Conditions grants or can be interpreted as granting Users or third parties any rights to patents, copyrights, trade secrets, technical data, know-how, logos, trademarks, trade names, or other proprietary rights owned, used, or applied for now or in the future by the Provider or any subsidiary or affiliated companies.

XV. TERMINATION OF THE CONTRACT

Art. 40. The Sale Contract terminates in the following cases:

1. upon termination and declaration of liquidation or declaration of insolvency of one of the parties to the Contract;

2. by mutual written agreement of the parties;

3. in case of objective impossibility of either party to the Contract to fulfill its obligations;

4. upon seizure or sealing of equipment by state authorities;

5. in case of deletion of the User's registration on the Platform. In this case, the concluded but unfulfilled Sale Contracts remain in force and are subject to execution.

Art. 41. The Provider has the right, at its discretion, without prior notice and without owing compensation, to unilaterally terminate the Contract if it determines that the User is using the Platform in violation of these General Terms and Conditions, the legislation of the Republic of Bulgaria, generally accepted moral norms, or generally accepted rules and practices in e-commerce.

XVI. AMENDMENT AND ACCESS TO THE GENERAL TERMS AND CONDITIONS

Art. 42. (1) These general terms and conditions may be amended by the Provider, of which the latter will notify all Users in an appropriate manner.

(2) The Provider and the User agree that any addition and amendment to these general terms and conditions will be effective with respect to the User in one of the following cases:

1. after explicit notification by the Provider and if the User does not declare within the provided 14-day period that they reject them, or

2. after their publication on the Platform and if the User does not declare within 14 days of their publication that they reject them, or

3. with their explicit acceptance by the User through their profile on the Platform.

Art. 43. The Provider publishes these General Terms and Conditions on matraci.bg along with all additions and amendments thereto.

XVII. FINAL PROVISIONS

Art. 44. (1) The User and the Provider undertake to mutually protect their rights and legitimate interests, as well as to keep their trade secrets, which became known to them in the process of executing the Contract and these general terms and conditions.

(2) The User and the Provider undertake, during and after the expiry of the Contract period, not to make public written or oral correspondence conducted between them. Public disclosure may include the publication of correspondence in print and electronic media, internet forums, personal or public websites, etc.

Art. 45. In case of a conflict between these general terms and conditions and agreements in a special Contract between the Provider and the User, the clauses of the special Contract shall prevail.

Art. 46. The possible invalidity of any of the provisions of these General Terms and Conditions will not lead to the invalidity of the entire Contract.

Art. 47. (1) For matters not regulated in this Contract, related to its execution and interpretation, the laws of the Republic of Bulgaria shall apply.

(2) The User has the right to refer all disputes with the Provider regarding the execution of this Contract to the Online Dispute Resolution (ODR) Platform for out-of-court settlement, accessible at https://webgate.ec.europa.eu/odr/main/?event=main.home.show. In case of failure to reach an agreement for out-of-court settlement of the dispute, the parties may refer the dispute for resolution by the competent Bulgarian court and/or the Consumer Protection Commission.

These general terms and conditions come into force for all Users on 01.01.2026.