1. Online order
Add the items you want to your “Cart” and complete your order. We will need the delivery address details—city, neighborhood, street, number, and any additional information that may help the courier. We will also need the recipient’s phone number and name. You can also choose delivery to an office of the Econt courier company, provided that the product you ordered can be delivered to an office.

2. Order by phone
You can call us at +359895510055 and place your order by phone every business day from 08:00 to 17:00.

*Any information you provide in our online store will be used solely to process your order.

You can change your order by contacting us at +359895510055 on a business day between 8:00 a.m. and 5:00 p.m.

If you decide that you would like to add something to your order, contact us at +359 895 510 055 on a business day from 8:00 a.m. to 5:00 p.m., or email us at sales@matraci.bg and we will add the item you want.

To offer you the best possible prices on the market, we do not maintain a physical location where product samples are displayed. Instead, we have selected high-quality photos and provided detailed descriptions of the mattress models, firmness levels, heights, and all the information customers need to make their choice.

In addition, our team of sleep specialists knows every model exceptionally well, so please feel free to contact us at + 359 895 510 055 every business day from 08:00 to 17:00 to get help with your selection.

Our virtual assistant, available via the chat icon at the bottom right of the website, is online 24/7 and is also exceptionally well trained and prepared to answer any questions related to choosing a mattress.

You can pay in several ways:

• Bank transfer
• Cash on delivery
• Credit card / Debit card
• TBI Bank

There are several ways to buy on installment:

• Through the “buy on credit” button on the product pages, which will open a registration form for TBI bank.
• When completing your order, in the “Payment method” field, you can choose one of the available options for a consumer loan.

Yes. You can enter your request, along with the invoice details, when placing your order.

The average delivery time for the various items is between 2 and 5 business days, except when it is stated that delivery will take longer. In the event of a delay, one of our employees will inform you by the phone number or email address provided in the order. For more information, see the Delivery section.

Shipments can be delivered by the courier companies Econt, Europat, or Speedy.

All orders over €50 are delivered free of charge throughout the country.

Depending on the manufacturer and product type, the warranty may vary. The minimum manufacturer’s warranty for every product is 2 years. The commercial warranty may extend to 20–25 years, and for some manufacturers, it is lifetime.

For more information, see the Warranty section.

Mattresses from the Premio collection by the Italian brand Magniflex come with a lifetime/unlimited warranty, making them the only mattresses on the market with an unlimited warranty.

Before paying the cash on delivery fee to the courier, the customer must check that the shipment is intact and that the packaging has not been damaged.

If the shipment’s integrity has been compromised, the customer must complete the report provided by the courier and refuse the shipment. We will arrange a replacement with a new product entirely at our expense.

If the customer signs to confirm acceptance of the goods without remarks, the courier is not responsible for any damage to the goods discovered subsequently.

In the event of transport damage, you have the right to return the defective goods free of charge. In the event of a hidden defect, you can request a free return from the return management page.

For more information, read the "Return Policy" or the site's Terms and Conditions.

Yes. You have the right to withdraw from the concluded contract within 14 days from the date of receipt of the goods, without owing compensation or a penalty and without stating a reason.

More information about exercising the right of withdrawal is available in the section "Trial Period and Right of Return".

Mattress sizes can be standard or non-standard.

Standard sizes are:
72/190 cm, 82/190 cm, 90/190 cm, 82/200 cm, 90/200 cm, 120/190 cm, 120/200 cm, 140/190 cm, 140/200 cm, 144/190 cm, 144/200 cm, 160/190 cm, 160/200 cm, 164/190 cm, 164/200 cm, and 180/200 cm.

Non-standard sizes are made to the customer’s individual order. To request a non-standard size, you can contact us by phone at +359 895 510 055.

For double-sided mattresses:
Measure the bed’s internal clear opening by width and length. The bed base and mattress will be placed inside the bed frame, so it is important to measure the opening itself.

For single-sided mattresses that fit inside the bed frame:
Measure the bed’s internal clear opening by width and length.

For single-sided mattresses that rest on top of the bed (prista type):
Measure the outside distance from side panel to side panel: from the top surface of the side panels, both lengthwise and widthwise.

For more information, watch the video attached to each mattress page: “How to determine the size?”

Yes, you can order a mattress in a non-standard size by contacting us at +359 895 510 055.

To easily find the right mattress for you, you can use the filters on the website: size, type, price, firmness, materials, and brand.

To compare individual products, you can add them to your favorites and choose the one that meets all your requirements.

If you are unsure where to start your search or what would be most suitable for you, we would be happy to advise you by phone at +359 895 510 055 every working day from 08:00 to 17:00. Our virtual assistant is also available to help you choose a mattress 24/7 via the chat icon in the bottom-right corner of the website.

There is no single answer to this question, as every mattress is different, just as everyone’s needs are different.

The highest-rated mattresses on matraci.bg are most often double-sided models with an added layer of memory foam and a zippered cover for easy cleaning. When choosing a mattress, it is also important to pay attention to the warranty—the longer it is, the higher-quality the materials used in its construction are.

Both types of mattresses have their advantages.

One-sided mattresses have a built-in bed base, eliminating the need to purchase one separately. Since they can only be used on one side, their lifespan is shorter—an average of 5 years before you begin to notice a loss of their original shape.

Two-sided mattresses can be turned over periodically, which prevents deformation or indentations in areas where the body exerts greater pressure. The firmness is often different on each side, allowing you to choose your preferred level of comfort. When purchasing a two-sided mattress, you should also plan for an additional bed base on which to place it, ensuring proper air circulation.

If you are unsure which option is best for your needs, we will be happy to advise you by phone at +359 895 510 055 on business days from 08:00 to 17:00.

A mattress for adolescents should be firm to support proper alignment as the child grows. Unlike baby mattresses, older children can sleep on a mattress with a thin layer of memory foam for additional comfort. The textiles are also important—it is best to choose an antibacterial fabric cover that can be easily removed and machine-washed.

A baby mattress should be firm to support the correct position during the most active phase of growth.

One of the best-selling baby mattresses on matraci.bg is the Pierre Cardin by Magniflex—with a winter side featuring wool in the fabric and a summer side with cotton.

Single-sided mattresses are manufactured with a built-in bed base, which is part of the mattress. This means they can only be used on one side and cannot be flipped, which shortens their lifespan. The main advantage of single-sided mattresses is their attractive price.

Double-sided mattresses can be flipped and rotated on both sides, which not only extends their service life but also often provides the option to choose between different levels of comfort and firmness.

Foam mattresses are known for their unique benefits, which improve sleep and provide excellent body support. They contain no springs, are extremely durable, and do not deform over time.

Spring mattresses can have individually pocketed springs—a pocket spring system—or Bonnell springs, a more outdated technology. Springs provide good body support and are a preferred component in mattresses offered in Bulgaria.

For more information about choosing a mattress and the differences between manufacturing technologies, read the mattress selection guide on our blog.

Sleepy mattresses are among the products most preferred by our customers at matraci.bg. Their price-quality-warranty ratio makes them a good choice when replacing a mattress or purchasing a mattress topper to improve the comfort of an existing mattress. Reviews from customers who have purchased Sleepy are positive because of the fast delivery, expert advice on choosing a mattress suited to the user's needs, and the long warranty.

Reviews of isleep mattresses are always excellent — products made 100% in Italy guarantee maximum comfort and access to the latest technologies in sleep product manufacturing.

Opinions of Magniflex mattresses are shaped not only by customers in Bulgaria, but also by millions of people around the world who sleep soundly. The Italian products are the only ones on the market with an unlimited warranty.

TED is one of the most recognized brands on the market thanks to customer recommendations passed from one person to another. Positive reviews make TED a trusted choice when it comes to buying a new mattress. The products are made in Bulgaria, allowing the company to offer competitive prices and high quality.

NANI mattresses are a well-known brand with hundreds of customer reviews attesting to the quality of the products and the satisfaction of those who use them. The NANI catalog was created with every customer’s needs in mind, regardless of their budget or the type of mattress they are looking for.

Paradise mattresses have been on the market for 10 years, during which their products’ competitive price-to-quality ratio has made the company one of the best-known in the market. The products meet the highest quality standards, supported by ISO 9001 and ISO 14001 certification. Reviews from customers who have purchased Paradise mattresses always award 4 or 5 stars, with a strong emphasis on the quality of the service.

The Spanish brand Don Almohadon is quickly becoming popular in the Bulgarian market. The products are manufactured in Spain, where quality rest and sleep are deeply valued. The positive feedback from Spain is consistent with the reviews from customers who purchased Don Almohadon from matraci.bg.