Terms and conditions for user reviews and ratings

General Terms and Conditions for User Reviews and Ratings

These General Terms and Conditions govern the procedure and conditions for publishing reviews and ratings by users of the Matraci.bg platform (hereinafter referred to as the "Platform"). By publishing a review or rating, the user agrees to these General Terms and Conditions.

1. Subject of the General Terms and Conditions

1.1. These terms regulate the rights and obligations of the provider and users regarding the publication of user opinions, comments, and ratings concerning goods and services offered through the Platform.

1.2. The purpose of these terms is to ensure transparency and credibility of published opinions and ratings.

2. Right to Publish

2.1. Every registered user of the Platform has the right to publish reviews and ratings for goods and services purchased from the website.

2.2. Published opinions must be related to a real experience using the respective product or service.

2.3. Users are not allowed to publish opinions that:

• are offensive, libelous, or discriminatory;

• violate applicable law or good morals;

• contain advertising or promotional content;

• are not related to actual use of the respective product or service.

3. Verification of the Origin of User Opinions

3.1. The provider reserves the right to control and verify the origin of user opinions. This may include:

• verification of provided proof of purchase, such as invoices or order confirmations;

• analysis of the time and circumstances surrounding the publication of the opinion;

• comparison with other published opinions to identify incorrect or automatically generated comments.

3.2. For verification purposes, the provider may request proof of purchase of the relevant good or service.

3.3. In the event that the user does not provide the requested information, the provider has the right to remove the respective opinion.

4. Publication and Editing of User Opinions

4.1. The provider has the right not to publish or to remove opinions that:

• contradict these General Terms and Conditions;

• are obscene or violate good morals;

• contain personal data;

• are misleading or false.

4.2. The provider may edit technical errors in the texts of user opinions without changing their content and meaning.

4.3. By submitting a review, the user grants the provider a non-exclusive, royalty-free right to use the written reviews for marketing and/or advertising purposes. This includes, but is not limited to, publishing the reviews in the online store, newsletters, catalogs, emails, and other communication materials.

4.4. The provider has the right to review reviews before their publication and will only publish comments that contain appropriate information about a given product and help other customers make an informed decision.

5. Liability

5.1. The provider is not responsible for damages caused by user opinions and ratings published on the Platform.

5.2. The user bears full responsibility for the content of their opinions and ratings.

6. Intellectual Property

6.1. By publishing a review or rating, the user grants the provider a non-exclusive right to use, reproduce, and distribute the content of the opinion within the Platform and for marketing purposes, as described above.

6.2. The user agrees to indemnify the provider from any claims related to the use of the provided reviews, including any payment obligations for the use of their texts and for the intellectual property rights contained therein.

7. Amendments to the General Terms and Conditions

7.1. The provider reserves the right to amend and supplement these General Terms and Conditions.

7.2. In case of changes to the terms, users will be notified through the Platform.

7.3. For each review, the terms specified at the time of its submission apply. Users are advised to keep a copy of the terms, as the provider will not store old versions.

8. Contacts

For questions and reports related to user opinions and ratings, please contact us using the contact details provided on the Platform.

These General Terms and Conditions are effective from June 1, 2025, and are binding for all users of the Platform.